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Call centre
The call centre of our Company is an effective system, which provides easy and convenient processing of phone calls and communication with a large number of callers. Our objective is to provide you with an optimum (in terms of efficiency and cost) solution for your business.
Why should you use our services?
We sell only those services, which you really need. We work efficiently. We suggest ways to optimize call processing. We assign a personal manager for your project. Our telephone operators go through a deliberate selection, training and monitoring. And what is also important - we can smile :)
What do you get?
• Multi-channel number with 495, 498, or 8800 area code (Freephone)
• If you already have a number, you do not have to change it!
• Advanced technologies – IVR (interactive voice reference)
• Automated operator work areas
• Programmed algorithm of call processing and procedure of the operator’s work in compliance with your requirements and work schedule
• Integration with databases
• Reporting of all communication with clients
• Recording of conversations
• On-line and off-line statistic reports
What solutions do we offer?
Synterra call centre with its own telephone operators or through the automated service provides the following:
• information and reference service
• hot line
• technical support
• secretarial service
• interviews, presentations, notices
• incoming and outgoing telemarketing
• database actualization
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Copyright 2005 SYNTERRA.
All rights reserved.